All too often, simple things like a tripped breaker on an unplugged power strip can cause an interruption in your Internet service. Please make sure your device is getting power, and that the lights are showing on the device. If the modem has power and seems to be active, follow the troubleshooting steps outlined above.
I tried all that, and I still can’t surf
Give us a call at 704-660-3842 and one of our tech support representatives will be happy to look into the issue for you, and dispatch a technician to troubleshoot at your home if necessary.