Video Customers Now Need a Set-top Box on Every TV. Get FREE Equipment now

Q. Why are some of my channels missing?

Verify that the missing channel(s) are included in your monthly subscription. Click on “What’s On” on the home page to see a channel lineup.

Also, all channels now require a set-top box. If you do not have a Continuum set-top device, please click on the link at the top of this page and one will be mailed to you within five business days.

  1. Verify connections
    • Are all connections secure and hand tight?
    • Are you using the proper connectors and color coding?
    • Is the cable coming from the wall connected to the “IN” jack on your cable box.
    • If you’re not using a cable box, you now need one.  Please see the statement above.
  2. Check the TV
    • Is the proper input selected (i.e., channel 3, Input 1, Input 2, HDMI, etc.)?
    • Are you using the proper connectors and color coding?
  3. Check the Set-Top Box
    • Is the power on?
    • Is the proper input selected?
  4. Check the cable TV (CATV) setting
    • Does the TV have a cable TV (CATV) switch or function on the on-screen menu? If so, is it set to CATV?
  5. Check the auto-program settings
    • Does the TV have an auto-program function? If so, is it activated?

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