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Q. Why are some of my channels missing?

Verify that the missing channel(s) are included in your monthly subscription. Also, some channels require a set-top box. Check the channel listing at ourcontinuum.com to see find out

more.

  1. Verify connections
    • Are all connections secure and hand tight?
    • Are you using the proper connectors and color coding?
    • Are you using a Set-Top Box? If so, is the cable coming from the wall connected to the “IN” jack on the cable box.
    • If you’re not using a cable box, is the cable coming from the wall connected to the “IN” jack on either your auxiliary devices (VCR, DVD player) or your TV?
  2. Check the TV
    • Is the proper input selected (i.e., channel 3, Input 1, Input 2, HDMI, etc.)?
    • Are you using the proper connectors and color coding?
  3. Check the Set-Top Box
    • Is the power on?
    • Is the proper input selected?
  4. Check the cable TV (CATV) setting
    • Does the TV have a cable TV (CATV) switch or function on the on-screen menu? If so, is it set to CATV?
  5. Check the auto-program settings
    • Does the TV have an auto-program function? If so, is it activated?

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