Continuum Office Closing Notice

Need a Hand?

Neighbor, we’re here to help.

Call us directly:

704-660-3842

24 hours a day, 7 days a week.

Or contact us online:

Agents offline until 9:00am

Submit a support request

Real happy locals.

Preston in Continuum Customer Support was extremely helpful & fixed our problem within minutes – all on a Sunday afternoon! We have 2 mi-connection (Continuum) e-mail addresses & one of them suddenly stopped allowing us to send e-mails, even though we continued to receive e-mails. Apparently, it stopped allowing us to send e-mails because we weren’t sending very many e-mails from this address. Strange. Anyway, he quickly figured out the problem, fixed it, and re-enabled our account. I’m thrilled that not only was our problem fixed quickly, but Continuum has 24/7 support with U.S.-based, local, representatives !

John

Mooresville

Worked with Donna today to re-contract and re-work our Internet and phone and she was EXTREMELY helpful, efficient and friendly. In today’s day and age of big business, it is nice to work with a locally owned company and a friendly neighbor.

Derek

Jayah was incredible! She successfully assisted me in setting up my NoMoRobo and was very analytical in her approach. NoMoRobo doesn’t make set up very simple but after a little while with Jayah I had it up and running. She was very patient with me and I think we both learned something. I hope if I need some tech help in the future that I get connected with her again. Nice job Jayah!!

Leonard

Customer service makes all of the difference.  I lost my internet service today and in doing my initial diagnostics called the Continuum residential tech team to see if there were outages in my neighborhood.  There were none.  A lovely tech support rep, Jayah, brilliantly diagnosed my issue through a series of insightful rule outs. I even emailed her a photo of part of my technology for her to investigate with her engineering team.  My issue was completely resolved within 10 minutes and internet was back on.  Grateful for knowledgeable solution-focused service.

Leslie

Wonderful tech support team!

Sarah

I had trouble getting a picture on my TV so when I called a woman named Sarah helped me. She was so friendly and helpful! It took her no time at all to help me get my picture back on. I was so grateful that she was so friendly because you don’t find that too much these days.  So a big Thank You to Sarah!

Mary

We are so pleased with our recent service experience with Charlie. He arrived earlier than expected and was extremely professional. Not only did he fix our problem, but he was nice enough to educate us about the issue in a way that was easy to understand. Overall, we are very impressed with the service he provided. Hopefully our problem is fixed for good, but we know that if we ever do run into another issue, we can expect great service. Thanks Charlie…we think you deserve a cape since you’re basically a super hero!

Amanda

We have been Continuum customers for over five years and we really appreciate the quality Internet service and customer support.

Adam

Every time I email with questions or issues, they’re so quick to respond and follow-up to ensure my problem was corrected.  Most recently I was assisted by a customer care rep who was very helpful and quick getting back to me!

Nick

The internet service has been consistent.  When there have been brief interruptions, they notify me by message.  The service tech who did the installation was excellent!

John

Prompt service and GREAT technical support!

Margaret

I recently had a connectivity issue and I received great service and instruction. The rep was very friendly and stayed with me through the whole process to make sure everything was going well.  I would highly recommend!

Angel

Great service! They always look out for the customer.

Barry

I was interested in getting some services for my new home and didn’t know where to start. But, the woman was so very helpful and patient with me throughout the whole process. Thanks so much!!

Casey

Cornelius, NC

Great service. They have been willing and super to deal with issues in a speedy manner and are absolutely superb! The top tier of customer service people I’ve ever dealt with!

Bruce

Mooresville, NC

I called this morning and the woman extremely polite, calm. and professional. I was initially frustrated but she had a great sense of humor and it ended up being fun and really pleasant. Thank you. You’re the best!

Eric

Cornelius, NC

I’ve been a customer for a long time. My experience with this company has been one of the better experiences when dealing with a cable provider.

 

Ann

Mooresville, NC

Continuum is local to the Mooresville community, they provide the best support of any cable company I have ever dealt with. The few times I have visited the office, the service was fast and friendly.

Chambers

Mooresville, NC

The technician called 10-20 minutes before the appointment and came right on time. He was professional and courteous, and extremely knowledgeable. I love that he put covers over his shoes to protect my floors and he was in and out very quickly. He answered all of my questions and I was very confident that he knew what he was doing. This was a huge contrast to the old company I was using for internet, so I am very excited about the change. Thanks!

Julie

Cornelius, NC

Jared could not have been more helpful or courteous, as well as being knowledgeable & a good communicator. On both service calls he was prompt, diligent & followed through thoroughly in order to ensure our satisfaction. Overall our recent customer service calls & home tech visits have been excellant with Jared being a standout. When it comes to having a solid staff & commitment to quality customer service, keep up the good work, Continuum!

Jennifer

Davidson, NC

Tech support was here yesterday and the guy was so amazing! Great personality! Smart, willing to show me what he was addressing and courteous. People like him are why I love Continuum.

 

Leigh

Cornelius, NC

Tech support asked all the right questions to help solve our problem and went above and beyond to make sure our fax/phone line was operating properly. I really appreciate all of the help!

 

Marcy

Davidson, NC

Great technical customer service. They worked through the “glitches” that I was having with my converter box with great patience and skill.

 

Alice

Mooresville, NC

The customer care rep promptly handled our problem and was very pleasant while doing it.

Dennis

Mooresville, NC

Customer service here is awesome. Their pricing compared to other carriers is great. I recommend this place to anyone.

Lindsay

Cornelius, NC

Very happy with the customer service and I will be recommending friends and family for the service.

 

Ms. Piercy

Davidson, NC

I definitely give 5 stars to the customer service at this Mooresville location!!! They ALWAYS smile and are eager to help me whether it is paying a bill, fixing a problem or just answering my questions!!! GREAT CUSTOMER SERVICE!!

Jennifer

Mooresville, NC

I’ve been with Continuum since I moved down to NC, I’ve appreciated the local feel, the quick response of support, and the quick phone message updates when there’s known issues with the internet. The connection is fast and consistent, the rate is better than I had originally anticipated, and I know I’ll try to stick with Continuum until I move.

Daniel

Davidson, NC